Terms and Conditions

Welcome to Enchanted Casino. These conditions of use explain the main rules that apply when you access our website, create or use a player account, play games, or take part in promotions and related services.

By registering an account, logging in, or using any part of the platform, you agree to follow these site terms. They are designed to create clarity, fairness, and consistent expectations for both you and the operator.

What these service terms cover

These platform rules apply to your use of:

• The Enchanted Casino website and any mobile-optimized or app-like experience we provide
• Your player account, including registration, verification, deposits, withdrawals, and balances
• Casino games and game features, including content provided through third-party studios such as Pragmatic Play
• Promotions, including Enchanted Coin offers and any referral incentives
• Customer support and account communications

If a specific promotion, payment method, or feature has additional rules, those extra rules apply alongside these conditions.

Adults only - eligibility and where you can play

Enchanted Casino is intended for adults only.

To use the platform, you must:

• Be at least the legal gambling age in the place where you are physically located
• Have the legal right to access online casino-style entertainment in your jurisdiction
• Not be restricted by local laws, regulations, or operator limitations

It is your responsibility to confirm that online gambling is lawful where you are located. For compliance and risk management, we may restrict or block access in certain regions, and some features may not be available everywhere or at all times.

Getting started - account registration basics

To play, you’ll need to register a player account. When you sign up, you agree that:

• The information you provide is accurate, current, and belongs to you
• Your account is registered in your own name
• You will keep your contact details up to date, including email address
• You will not create or use more than the number of accounts permitted by the operator

If we believe account details are inaccurate, duplicated, or created to bypass limits, we may restrict the account while we review the situation.

Identity checks that protect your account

To keep the platform secure and meet compliance obligations, we may ask you to complete verification checks at any time, including before we approve a withdrawal.

Verification may include requests for information or documents to confirm:

• Your identity and age
• Your address or location
• Ownership of a payment method
• Any details needed to prevent fraud, chargeback abuse, or unauthorized access

If verification is incomplete, we may limit account functions, pause certain transactions, or delay withdrawals until the requested information is provided and reviewed.

Your account, your responsibility

You are responsible for safeguarding your login details and for all activity that takes place through your player account, whether or not you authorized it.

Your account must not be:

• Shared with anyone else
• Transferred, sold, or gifted
• Used to place bets on behalf of another person

If you think your account has been accessed by someone else, contact us as soon as possible so we can help secure it.

Deposits, withdrawals, and account balances

We aim to keep payments straightforward, but a few practical rules apply.

Payment methods and availability

We may support payment options such as Visa, MasterCard, Discover, American Express, JCB, UnionPay, and bank transfer. Availability can vary by location, bank, card issuer, verification status, and other operational factors. Processing times and limits can also vary.

Reviews and reasonable checks

Withdrawal requests may be reviewed before approval. We may apply reasonable checks to confirm:

• You are the rightful account holder
• The requested withdrawal method belongs to you
• Your play and account activity follow these service terms and any bonus terms you accepted

Balances and timing

Displayed balances can change based on settled game results, completed transactions, or corrections related to errors or malfunctions. If a transaction is pending, reversed, or under review, your available balance may be temporarily affected.

Bonus rules - what to know before you claim

Promotions can be a fun boost, but they usually come with specific conditions. By claiming or using a bonus, you agree to any promotion-specific rules shown at the time.

Common promotion conditions may include:

• Eligibility requirements, including location and account status
• Time limits to claim, use, or complete requirements
• Wagering requirements (playthrough)
• Game restrictions, including which titles count toward playthrough
• Maximum conversion or withdrawal limits on winnings tied to a bonus

Enchanted Coin promotions (high-level summary)

Promotional structures may change, but here’s what players should generally expect:

• A Grand Welcome Bonus may be applied after email verification, and may award Enchanted Coins.
• A Daily Reload Bonus may be available through daily login and may include a 25x playthrough requirement.
• Some bonus winnings may be capped - for example, the daily bonus may have a maximum cashout limit of 500 Enchanted Coins.
• Referral bonuses, if offered, may have separate eligibility requirements and anti-abuse checks.

Always review the specific promotion terms shown in your account or on the relevant promotion page before you opt in or play with bonus funds.

Game access and platform availability

We work to keep gameplay smooth and reliable, but we do not promise uninterrupted access. Games and services may be unavailable or limited due to:

• Location-based restrictions
• Device compatibility and browser settings
• Maintenance, updates, and software changes
• Network issues, outages, or third-party service interruptions

We may add, remove, suspend, or limit games, features, or promotions at any time. If a game is discontinued or temporarily unavailable, it does not create an obligation to offer a replacement.

Fair play standards - what’s not allowed

We expect play to be honest and within the spirit of the platform. You agree not to use the site for unlawful purposes or engage in behavior that undermines fairness, security, or balance.

Prohibited behavior may include:

• Fraud, including using false or misleading registration information
• Collusion or coordinated play intended to manipulate outcomes
• Chargeback abuse or attempts to reverse legitimate deposits after play
• Bonus abuse, including strategies designed primarily to exploit promotional rules
• Using bots, scripts, automation, unauthorized software, or methods intended to gain an unfair advantage
• Attempts to interfere with the platform, games, promotions, payment systems, or verification processes
• Letting another person access or use your account

If we identify patterns that reasonably suggest misuse, we may take action to protect the platform and other players.

When we may limit service, suspend features, or close an account

We aim to act reasonably and consistently when issues come up. We may restrict access, suspend promotions, pause withdrawals, freeze a balance for review, or close an account when we reasonably believe that:

• These conditions of use have been broken
• Verification information is missing, inconsistent, or cannot be confirmed
• Fraud, chargeback abuse, collusion, or bonus misuse may have taken place
• The account poses security, compliance, or operational risk
• We are required to do so by law, regulation, or a request from an appropriate authority

When possible, we’ll use a practical, player-focused approach and request the information we need to resolve the issue.

Human reality - errors, malfunctions, and technical hiccups

From time to time, technical problems can happen. This may include:

• Game malfunctions or interrupted sessions
• Incorrect displays of results, balances, or bonus progress
• Payment processing errors or duplicate transaction messages
• Mispriced or incorrectly applied promotions due to a system issue

If an obvious error occurs, we reserve the right to correct it and address the impact in a fair and reasonable way. That may include adjusting a balance to reflect what should have happened if the error had not occurred, or voiding play that was clearly affected by a malfunction.

Responsible gaming - keeping play in balance

Gambling should be treated as entertainment, not as a way to make money. We encourage you to play within your means and take breaks when needed.

Depending on availability, responsible gaming tools may include options such as deposit limits, time-outs, or self-exclusion. For more guidance and support resources, visit our Responsible Gaming page.

Ownership of site content and brand materials

The platform’s design, branding, text, graphics, and software elements are owned by Enchanted Casino or used under license. You may not copy, reproduce, republish, distribute, or commercially exploit site content without written permission, except where allowed by applicable law for personal, non-commercial use.

Third-party providers and linked services

Some parts of the platform may be delivered through third parties, including game studios, payment processors, identity verification services, and hosting providers. Their availability and performance may affect access to certain tools, games, or features.

If we link to third-party sites or services, those services may have their own terms and privacy practices. We are not responsible for third-party content or outages outside our reasonable control.

Limits on liability in plain language

We take the security and reliability of the platform seriously, but there are practical limits. To the extent allowed by applicable law, Enchanted Casino is not responsible for losses or damages caused by:

• Internet or network issues on your side
• Unsupported devices, browser settings, or user error
• Service interruptions, maintenance, or third-party failures
• Events outside our reasonable control, such as major outages or force majeure situations
• Misuse of the platform, including sharing account access

Nothing in these service terms is intended to limit rights that cannot be limited under applicable law.

No promises of uninterrupted service

The website, games, and related services are provided on an “as is” and “as available” basis. We cannot guarantee that the platform will always be available, always work without errors, or always provide the same selection of games, promotions, or payment methods.

Updates to these site terms

We may update these conditions of use from time to time to reflect operational changes, security improvements, new features, or legal and compliance needs.

The latest version posted on the website will apply from the date it is published, unless we state otherwise. If you continue to use the platform after changes go live, that continued use means you accept the updated terms.

Other policies you should review

These service terms work alongside other important policy pages, including:

• Privacy Policy
• Cookie Policy
• Bonus-specific rules or promotional terms shown at the time of an offer
• Any published anti-money laundering and identity verification guidance where applicable

Reviewing these pages helps you understand how your information is handled, how promotions work, and what tools are available for player protection.

Contacting Enchanted Casino support

If you have questions about these platform rules, your account, verification, payments, or promotions, contact our support team through our official channels. You can reach us by email at support@enchantedsweeps.com. Chat support may also be available on the website when agents are online.

Using Enchanted Casino should feel clear and straightforward. These terms are here to set fair expectations, protect players, and keep the service running with transparency and trust. By continuing to access or use the platform, you agree to follow the rules described above.